FAQ

Within the Hour is a platform that helps healthcare providers quickly and easily create and manage lists. You can fill last-minute appointment openings efficiently by notifying patients in the area who have expressed interest. There are three main functions:

• cancellation lists
• push notifications to nearby people who have favourited a service
• sequential waitlists (allowing people to depart the premises and be brought back onsite in time for care)

WTH is designed to help you maximize the use of your available time. It can all be done via the app without requiring EHR system integration.

To sign up create a provider account. After you sign up, you can set up your provider profile, create cancellation and waitlists, and manage patient notifications.

You can do all of this in the Within the Hour app or in the web version on your computer: cloud.wthapp.com.

You can create multiple lists for different services through the provider dashboard. You can also set preferences, such as a specific time, range or patient type, and manage the notifications for each waitlist.

A sequential list allows patients to join a waitlist in the order they sign up, instead of a first-come, first-served approach for cancellation spots. This feature ensures that patients are notified based on their position in the queue. This feature is handy for those patients who might come onsite to a clinic and wish to leave and come back when they might be seen.

Anytime slots are available you can send a notification to patients within a specific range of your clinic. Patients on the list within range will receive a push notification and can accept or decline the appointment directly from the app. You will only be charged if they accept an appointment.

Yes, you can send notifications to patients within a set radius of your clinic, so only those who are within a reasonable distance will be alerted about the availability.

Patients can “favorite” a service or category to receive notifications about last-minute openings in that specific category. This feature is useful for patients interested in finding the fastest spot for a service. The closest/ soonest X-ray, vaccination, therapy, shelter bed or dental appointment. They may be a new patient to the provider but able to fill the opening.

No. WTH can best serve your needs by being strongly and securely independent. By eliminating integration with third party software such as EMRs we are able to improve cybersecurity, maintaining the core relationship between providers and patients. This tactic insures no third party access to your data and reduces risks of data breaches. It also insures that the limited information needed for lists and notifications is kept within the circle of care. Redundancy is rarely built into health software but WTH allows care to continue when other systems may be compromised or unresponsive. The universality and simplicity of WTH allows it to be utilized by caregivers within a spectrum of health and wellness services. From optometry and massage therapy to neurosurgery, WTH is meant to maximize care and minimize waste.

Yes, for healthcare services, Within the Hour is fully HIPAA-compliant, ensuring that all patient data is handled securely and confidentially according to the highest privacy standards. It is monitored by Vanta for compliance and security.

If no patients accept the available slot, you can re-send notifications, adjust the radius, or consider incentivizing patients to encourage more responses. You have full control over your list management.