Get seen sooner.
Within the Hour is an app that helps you find last-minute healthcare and wellness appointment openings near you. When a provider has an available slot, you’ll get a notification, and you can quickly book an appointment if it suits your schedule.
Three steps
Download the app and create an account.
Scan a QR code or enter a WTH# to join a list. Favourite a service or category if you’d prefer.
Receive realtime notifications to your lock screen and accept a spot.
At a clinic with a check-in list? Scan its QR code at reception to check in. You can leave the waiting room, and the app tells you when your turn is near.
Common Support Questions
Do I need to be connected to the internet to use the app?
You need either Wi-Fi or mobile data to join a list, receive notifications, and accept a cancellation spot.
How do I join my doctor’s cancellation list?
Download the app, create an account, and then under the My Waitlists tab, push the blue + symbol and scan the QR code or enter the WTH# from your provider.
What if I’ve lost my Apple ID or App Store password?
You’ll need to reset it through Apple’s website or App Store settings. We can’t reset Apple IDs for you.
What if I don’t see any notifications?
Make sure you’ve allowed notifications for Within The Hour in your phone’s settings.
Can I still use the app if I don’t have a smartphone?
Not at this time. You need a smartphone or iPad/tablet (iOS or Android) to receive notifications but if there’s a close family member who helps you with appointments they might create an account and claim an appointment on your behalf (just make sure they use your name and birthdate)
What if I delete the app by mistake?
You can re-download it from the App Store or Google Play and log back in with the same details.
Is my information safe?
Yes. The app follows strict privacy standards, including HIPAA compliance and is monitored by Vanta for security. The app doesn’t need your medical information, just your name and birthdate.
What if I can’t scan the QR code?
You can manually enter the WTH# your clinic gave you into the app.
What if I don’t have data when I’m out?
You won’t receive alerts without the internet, but as soon as you reconnect to Wi-Fi or data, you’ll get updated.
Can I join more than one doctor’s list?
Yes, you can join multiple lists in the app.
What if I accepted a spot but can’t make it?
Just open the app and cancel as soon as possible, so another patient can take the slot.
Does joining the list guarantee me an earlier appointment?
No. It improves your chances, but it depends on real availability.
Can I leave the list anytime?
Yes. Just tap the 3 dots on the right of the lists you’re following and delete the list.
Will my regular appointment be canceled if I join?
No. You always keep your original appointment unless you accept an earlier one.
For Patients:
What is Within the Hour?
Within the Hour is an app that helps you find last-minute healthcare and wellness appointment openings near you. When a provider has an available slot, you’ll get a notification, and you can quickly book an appointment if it suits your schedule. Think of it as an easy to use cancellation list service or way of finding quick and close appointments. It can also be a way of keeping your place in a queue without remaining onsite.
How does the app work?
After signing up, you can join a list by scanning a QR code, entering the WTH# or finding it on the app. It may be important to share your location so that your provider knows that you are nearby. You can also favourite a service like X-rays, dental care or physiotherapy. If you are within range you can receive notifications of availabilities for services you favourite. This can be useful if you need the soonest/closest spot regardless of provider.
What is the benefit of favoriting a service?
By favoriting a service or provider, you’ll be alerted when they have last- minute openings. This ensures that you never miss an opportunity to book an appointment quickly when one becomes available. If you are in a new location this might save having to phone and find opportunities yourself.
Can I join a sequential waitlist?
Yes, you can join a sequential waitlist for specific services. The app ensures you’ll be notified when your turn is approaching so that you don’t have to stay on the premises.
How do I favorite a service?
You can favorite a service or provider from your app dashboard. Once you’ve done this, you will receive notifications about last-minute openings in that service category.
How do I accept or decline an appointment?
When a last-minute opening is available, you’ll receive a notification on your Lock Screen with the option to accept or decline the appointment which can be done quickly from the app.
Do I need to pay to use “Within the Hour”?
The app is free to download and use for patients. Your provider may choose to pay to use the app.
How secure is my data?
Your privacy is of paramount importance. Within The Hour complies with HIPAA regulations for healthcare services and ensures that your personal information remains secure and confidential. It is monitored continuously by Vanta for compliance and security and strives to minimize health data collected or available.
Your clinic isn't on Within the Hour yet?
Tell us which clinic. We'll reach out and help them set up a list.

