Is your clinic a fit?
WTH is strongest when time has value on both sides. The customer wants earlier access, or wants their time back while waiting. The provider wants unused capacity filled, or fewer people sitting around.
Cancellation List
A high-demand service with frequent last-minute capacity
- Core problem: valuable capacity regularly appears at the last minute.
- Wait pattern: openings commonly arise same-day to several days ahead.
- Best fit: there is a pool of people willing to come earlier or on short notice.
- Healthcare fit: fee-for-service practices, long waitlists, scarce specialist capacity and diagnostic services.
- Economic driver: revenue recovery, staff time saved, waitlist reduction and better utilization.
Poor fit: rare cancellations, or no patients waiting to come sooner.
Check-In List (sequential)
A busy service with long or unpredictable waits
- Core problem: people are physically waiting much longer than necessary.
- Wait pattern: often 30 minutes to several hours.
- Best fit: people do not need to remain physically present while waiting.
- Healthcare fit: stable, non-emergent patients — outpatient specialty clinics, hospital clinics, labs and diagnostics.
- Economic driver: staff efficiency, patient experience, reduced crowding and infection control.
Poor fit: short predictable waits, patients who cannot safely leave, or an effective virtual queue already exists.
Hospitals and health networks
Running this across departments?
Free pilot in one department, then one annual licence for the whole organization.
Not sure which list you need?
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